Updated and Effective: April 15, 2021
“Personal information” means any information about an identifiable individual. This may include, for example, your name, contact information, email address, and information relating to your account with us (as the case may be). It may also include other types of more technical information, but only when this information can identify you as an individual. Information that is aggregated and/or de-identified and cannot be associated with an identifiable individual is not considered to be personal information.
More specifically, we collect personal information in the following ways:
When you visit the Website or use the Services, we may collect information about you, including personal information. The following identifies the categories of personal information we may collect about you:
As with many other websites and applications, as you navigate through and interact with our Website or Services, we may use automatic data collection technologies such as cookies, online advertising and analytics providers, social media plug-ins, and cross-device tracking.
Through these technologies, we may collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically includes statistical data and may also include personal information. We may also maintain it or associate it with personal information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:
To learn more about how to adjust your settings and the choices available to you, please visit Section 12 below (“Choices About How We Use And Disclose Your Information”).
We may use the following automatic data collection technologies:
Here is some information about the different categories of cookies we may use:
Click Stream Tracking. Clickstream or clickstream data reflect the specific web pages visited by an individual user, and the manner or traffic pattern by which a user moves from one page to another. We may track and use this information to analyze trends, to understand how our users' habits are similar to or different from one another, to personalize the content, ads and promotions that you and other users see on our Website, and to administer the Website.
Online Advertising and Analytics Providers. We work with third-party network advertisers, ad agencies, analytics service providers, and other vendors to provide advertisements on third-party websites and elsewhere online and to provide us with information about web traffic on our Website. These service providers may set their own tracking technologies on your device (including cookies and web beacons) and may otherwise collect or have access to information about you (such as usage information and device identifier). We also use Google Analytics, among other search engine tools, to analyze how the Website is used and to monitor its performance. We use the data gathered to diagnose and correct technical issues with the Website and to make improvements based on what users find most interesting or useful.
Social Media Plug-Ins. We offer social media plug-ins for companies that include Facebook, Twitter, YouTube, and Instagram. For example, we have Facebook like and share buttons, a tweet button for Twitter, and embedded videos that offer certain interactive features and we and the company track your interactions with these functions. Additionally, even if you do not choose to use these plug-ins, the relevant company may still collect certain tracking information about you and share it with us.
Cross-Device Tracking. We use data analytics companies, advertising networks, or social media companies, and the features they offer, to engage in “cross-device tracking,” which occurs when platforms, publishers, and advertising technology companies try to connect a consumer's activity across smartphones, tablets, desktop computers, and other connected devices. The goal of cross-device tracking is to enable companies to link a consumer’s behaviour across devices.
We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section 5 below (How We Use Your Information).
We collect and use your personal information to provide you with our products and services, to manage our business operations, for marketing and advertising purposes, and to conduct market research and data analytics. We may also use your personal information for any purpose where you have given your consent and when authorized or required by applicable laws and regulations.
More specifically, we may use your personal information as follows.
Providing you with our products and services:
Managing our business:
Marketing and advertising:
Market Research and Data Analytics
We may share your personal information we collect from you in connection with the Services within the Groupe SEB group of companies, with service providers, or in the course of the sale or transfer of a business. We may also share personal information for any purpose where you have given your consent or when authorized or required by applicable laws and regulations (for instance, we may have to provide personal information for legal or regulatory purposes or for the purpose of preventing fraud/loss, for example to fraud prevention agencies).
More specifically, we may share personal information with the following third parties:
We also may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
We are dedicated to the security of your personal information, and we take commercially reasonable precautions to maintain that protection. We use physical, electronic and managerial processes and procedures to attempt to protect the personal information we collect on and offline. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk.
We do not store your full bank data or credit card information on our servers. All bank data and credit card information is processed by our outside financial services provider and all transmissions or transfers of such financial data shall be done only with SSL Secure Lock data security protection.
Our Services are designed and intended for adults. To protect children’s personal information, we do not knowingly collect personal information from children under the age of thirteen (13) that can be used to specifically identify them and we do not permit persons under the age of thirteen (13) to use the Services. If you are a parent or guardian of a child under the age of thirteen (13) and believe that he or she has disclosed personal information to us, please contact us using the information listed in the “Contact” section below. You may review and request the deletion of your child’s personal information or prohibit the further use of such information.
We will retain the collected personal information only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable laws. This means that we may retain your personal information for a reasonable period after you stop using the Website or Services offered thereunder. After this period, your personal information will be deleted from all our systems.
We respect your right to access and rectify your personal information. You may exercise this right by accessing and changing your personal information under my personal information tab in your account or by contacting using the contact information in Section 15 (“Contact Us”).
Your personal information may be transferred to and/or stored outside of Canada, including in the United States [and France]. As a result, it may be subject to the law of jurisdictions other than Canada, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with control over your information:
Opt Out Tools: You can also learn more about the options available to you to limit third party advertisers that use tracking or targeting tools in connection with our Website:
Google Analytics: You can opt-out by visiting Google Analytics Opt-out Browser Add-on.
Do Not Track. Do Not Track is a privacy preference that you can set in your web browsers. When you turn on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.
Promotional Offers from us. If you do not wish to receive our marketing emails, you can click “unsubscribe” in the bottom of the email. You can also always exercise your right to ask us not to use or disclose your personal information for marketing purposes by contacting us using the contact information in Section 15 (“Contact Us”).
Text Messages and SMS. To opt out of text messages, reply STOP to the message you received.
If you have any questions about how we handle your personal information, please contact us as indicated below. For any questions, please contact us at:
Mailing Address: 36 Newmill Gate, Unit #2, Scarborough, Ontario, M1V0E2 Canada