site stats
Lagostina – Premium Housewares – Cookware Canada
Our Collection
News Our Services



By placing an order for LAGOSTINA products, you agree on your own behalf and on behalf of each entity on whose behalf you act to these Online Purchase Terms and Conditions. If you do not agree to these Online Purchase Terms and Conditions, you may not place an order for LAGOSTINA products.

In order to purchase through this Internet Site you have to be 18 years old or older and you agree to pay for all charges noted on this Site as payable by you.

All prices listed on this Internet Site are in Canadian dollars and do not include any applicable fees, charges or taxes, including but not limited to sales taxes, or home delivery charges. Groupe SEB charges sales tax for products ordered on this internet site based on the delivery address as follows:  New Brunswick, Nova Scotia, and Newfoundland have  H.S.T. at 13%, Quebec G.S.T. at 5% and Q.S.T. at 7.5%, all other provinces G.S.T. at 5%. You will be advised of all applicable charges before completing your order with us.

Unless otherwise stated, all price comparisons refer to Groupe SEB website prices offered nationally in Canada. Our current website price is the selling price on and may vary from retail store prices. You must “Buy now” directly from the website item page in order to receive the website price.

So many ways to order! 24 hours a day, 7 days a week. We encourage you to order online for the fastest possible service!

How to Order

We strive to make ordering at as quick and easy as possible. You've browsed through Our Collection to find what you are looking for. Checkout is even easier. When you've found the item you would like to purchase, click on "Buy now" and follow the instructions below:

• Step 1: Review your Order

You are now on the shopping cart page. Here, you can review the entire list of items you have placed in your shopping cart, and view information about each item. You can make some changes to your order here, such as changing the quantity for individual items, or removing an item from your shopping cart. If you make any changes to your order, click the “Recalculate” button, to see your revised total. If you wish to continue shopping, click the “Continue Shopping” button and you will be redirected to the Our collection. The items in your shopping cart will be kept in memory while you continue shopping. If you are finished shopping, click the “Proceed to checkout” button and proceed with Step 2.

• Step 2: Order Summary

You are now on the Check out page. Please remember to select the province you are shipping to at the top of the page. You will then be asked to enter your contact information, shipping address and billing address. You need to submit a valid e-mail address that we will use to provide you with your order confirmation. Click the “Submit” button to continue.

• Step 3: Payment Details

You are now on the payment details page.  Here you will be asked to enter the cardholder name and credit card information.  At this point, you may either Process Transaction or Cancel Transaction.

Step 4:  Confirmation Details

You will see confirmation of your order and you will be able to view your order and print it for your records.

You will also receive an e-mail confirmation of your order.  From your e-mail confirmation, you will be able to access your order and view the shipping status of your order.

Please note that website offers, prices and merchandise availability are subject to change without notice. We endeavour to display to you only those items which are currently available to order, and item status is refreshed frequently. However, it is possible that some items will be out of stock at the time you order. Groupe SEB Canada reserves the right to limit the quantities of certain products which you can purchase through the facilities of this Site. Unless otherwise stated, all sizes, dimensions and capacities stated are approximate. We strive for colour accuracy to the extent possible, however, colour accuracy may be affected by your computer monitor.

Further, Groupe SEB Canada reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, Groupe SEB Canada shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to Groupe SEB Canada. Please also see our Returns Policy below.

Security accepts VISA and MasterCard credit cards. We do not accept cash, cheques or COD for online orders.

The Site uses SSL or “Secure Sockets Layer” an industry standard security protocol. When you click on “Checkout” you will connect with our secure server. SSL sends your browser information that “encrypts” your order and all related information, changing all the information that you send back into a code that is extremely difficult to decipher.

Am I liable for charges that I don't make?

Banks will typically cover all unauthorized charges made on their cards, although they may charge you a $50 deductible. It is always a good idea to check with the institution that issued your card to find out exactly what your liability is.


Groupe SEB Canada offers delivery within Canada.  Your order will be sent by Canada Post Express and you should receive your shipment approximately 5-10 working days after we receive the order, unless we are out of stock.  However, you acknowledge and agree that Groupe SEB will not be held responsible for any delays in shipping or delivery where delivery is delayed, Groupe SEB will notify you as soon as possible.

To send gifts to multiple locations, each order has to be placed separately.  We are unable to ship to multiple locations in a single checkout.