Shipping & Return Policy

Shipping and Returns

Shipping

Shipping times via UPS.       

Lagostina ships your item(s) within 2 business days of purchase. Domestic Standard shipments are expected to arrive within 2 to 7 business days after shipping. Most items will be shipped from our warehouse the same day an order is received (Monday-Friday prior to 12:00 PM EST). Orders received after 2:00 PM, or those received over the weekend, or on a national holiday will be shipped the following business day.

Refunds

To speed up your refund process, please follow below instructions:

1. You must return the item within 30 days of receipt of the product along with your original packing label with order ID on the package brown box.
2. A pre-paid shipping label will be issued upon request. Please send us a message to request a pre-paid shipping label for return.
3. We do not credit for postage paid by the buyer so we recommend requesting a pre-paid shipping label from us to avoid extra shipping costs. The only exception would be a defective electric appliance with $10 credit in maximum with provided carrier receipt.

Return Exceptions:       

Product that has been excessively used or altered will not be accepted for return or exchange. Product showing malicious physical damage is not covered under this policy.