Shipping and Returns
Shipping times via UPS.
Lagostina ships your item(s) within 2 business days of purchase. Domestic Standard shipments are expected to arrive within 2 to 7 business days after shipping. Most items will be shipped from our warehouse the same day an order is received (Monday-Friday prior to 12:00 PM EST). Orders received after 2:00 PM, or those received over the weekend, or on a national holiday will be shipped the following business day.
To speed up your refund process, please follow below instructions:
- You must return the item within 30 days of receipt of the product along with your original packing label with order ID on the package brown box.
- A pre-paid shipping label will be issued upon request. Please send us a message to request a pre-paid shipping label for return.
- We do not credit for postage paid by the buyer so we recommend requesting a pre-paid shipping label from us to avoid extra shipping costs. The only exception would be a defective electric appliance with $10 credit in maximum with provided carrier receipt.
Product that has been excessively used or altered will not be accepted for return or exchange. Product showing malicious physical damage is not covered under this policy.